Shipping policy
Shipping Policy
Last Updated: 16 July 2026
Thank you for shopping with My Daily Pick.
We are committed to delivering your order safely and efficiently throughout the United Kingdom.
Please read this Shipping Policy carefully before placing an order.
Free UK Standard Delivery
We offer free Standard Delivery on all eligible orders within the United Kingdom.
No Standard Delivery charge will be added at checkout.
1. Shipping Coverage
We currently deliver to addresses within the United Kingdom only.
We do not currently offer international shipping.
Certain remote locations, offshore islands, or restricted addresses may experience longer delivery times or limited courier availability.
2. Order Processing
Orders are normally processed within one to two business days after payment has been successfully received and authorised.
Orders placed during weekends or UK public holidays will normally begin processing on the next business day.
Processing times may be slightly longer during:
- Busy promotional periods
- Seasonal sales
- Public holidays
- Periods of unusually high order volumes
- Circumstances outside our reasonable control
Once an order has been dispatched, it can no longer be cancelled and must be handled through our returns process after delivery.
3. Delivery Times
Our estimated delivery timeframe is:
Standard Delivery: 1–3 business days after dispatch
Delivery estimates are provided as guidance only and are not guaranteed.
The total time between placing your order and receiving it may include both the order-processing period and the delivery period.
4. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email.
Tracking information will be included where it is available from the courier.
Please allow up to 24 hours after dispatch for tracking information to become active or display its first update.
Tracking information may not update immediately while the parcel is moving between courier locations.
5. Delivery Delays
We aim to deliver all orders within the estimated timeframe. However, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Adverse weather conditions
- Courier or postal service disruptions
- Transport delays
- High seasonal demand
- Public holidays
- Industrial action
- Incorrect or incomplete delivery details
- Security or fraud-prevention checks
- Events beyond our reasonable control
If your order is delayed beyond the expected timeframe, please contact us at:
We will review the available tracking information and, where necessary, contact the courier to investigate.
6. Correct Delivery Information
Customers are responsible for providing accurate and complete delivery information during checkout.
Please check your:
- Full name
- House or building number
- Street name
- Town or city
- Postcode
- Contact details
before completing your order.
If incorrect or incomplete delivery information is provided:
- Delivery may be delayed
- The parcel may be delivered to the wrong address
- The parcel may be returned to us
- Additional delivery costs may apply before re-dispatch
- We may be unable to recover a parcel delivered to the address provided by the customer
Please contact us immediately if you notice an error in your delivery information.
We cannot guarantee that changes can be made after an order has been processed or dispatched.
7. Delivery Instructions and Safe Places
Where a courier allows delivery instructions, safe-place requests, or delivery to a neighbour, these arrangements may be made directly with the courier.
If you instruct the courier to leave your parcel in a safe place, with a neighbour, or at another location, the parcel may be considered delivered once the courier has followed those instructions.
Please select a secure and appropriate location.
My Daily Pick cannot accept responsibility for loss or damage resulting from delivery instructions provided directly by the customer where the courier has correctly followed those instructions.
This does not affect your statutory rights where the courier has failed to deliver the parcel correctly.
8. Lost or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please:
- Check the tracking information provided.
- Check whether the courier left the parcel with a neighbour or in a safe place.
- Check for any missed-delivery card or courier notification.
- Contact us if the parcel still cannot be located.
Please contact us at:
Include your order number and delivery details so we can investigate the issue.
Where possible, lost or missing parcels should be reported within 14 calendar days of the expected delivery date.
We may need to complete an investigation with the courier before issuing a replacement or refund.
9. Damaged Deliveries
If your parcel or product arrives damaged, please contact us as soon as possible.
Where possible, please report the issue within seven calendar days of delivery and include:
- Your order number
- A description of the damage
- Clear photographs of the outer packaging
- Clear photographs of the shipping label
- Clear photographs of the damaged product
- Photographs of any internal protective packaging
Please keep the product and all packaging until we have reviewed your claim.
After reviewing the information, we may offer a replacement, refund, or another suitable resolution depending on the circumstances.
This does not affect your statutory rights.
10. Failed Delivery Attempts
A delivery may be unsuccessful because:
- No one was available to receive the parcel
- Access to the delivery address was not possible
- Incorrect or incomplete delivery details were provided
- The parcel was not collected from a collection point
- The customer refused delivery
- The courier could not safely leave the parcel
The courier may attempt redelivery, leave the parcel at a collection point, or return it to us.
If the parcel is returned to us, we may contact you to arrange:
- Re-dispatch
- A refund
- Further delivery instructions
Where a failed delivery or return is caused by incorrect information, refusal to accept delivery, or failure to collect the parcel, we may deduct reasonable additional delivery or return costs where permitted by law.
11. Parcels Shown as Delivered
If the courier tracking shows that your parcel has been delivered but you cannot locate it, please:
- Check around the delivery location
- Ask other members of your household
- Check with neighbours
- Check any nominated safe place
- Review any delivery photograph or proof of delivery
- Contact the courier where appropriate
If the parcel still cannot be found, contact us promptly at:
We will review the delivery information and may open an investigation with the courier.
12. Separate Deliveries
Orders containing multiple products may occasionally be sent in separate parcels.
If this happens, you may receive more than one tracking number, and the parcels may arrive at different times.
You will not be charged additional Standard Delivery fees when we choose to split an order into separate shipments.
13. Ownership and Risk
Responsibility for the products passes to you when the order has been delivered to:
- The delivery address provided during checkout
- A person authorised by you to receive the parcel
- A safe place or neighbour selected or approved by you
Ownership of the products passes to you once we have received payment in full and the products have been delivered.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- Delivery services
- Courier arrangements
- Business operations
- Legal requirements
- Shipping coverage
- Website functionality
Any updates will be published on this page with a revised “Last Updated” date.
15. Contact Us
For questions about shipping, delivery, tracking, or a missing parcel, please contact us:
My Daily Pick
25 Effie Road
London, SW6 1EL
United Kingdom
Email: support@mydailypick.com
Website: www.mydailypick.com