Refund policy

Return & Refund Policy

Last Updated: 16 July 2026

We hope you love your purchase from My Daily Pick. However, if you are not completely satisfied with your order, we are here to help.

Please read this Return & Refund Policy carefully before returning an item.

Policy Coverage

This Return & Refund Policy applies to customers located in the United Kingdom.

We offer a 30-day return window from the date of delivery for eligible items.

This policy does not affect your statutory rights under the Consumer Rights Act 2015. Where applicable, you may also have the right to cancel an online purchase within 14 days under the Consumer Contracts Regulations 2013.

1. Return Eligibility

You may return eligible items within 30 calendar days of delivery.

To be eligible for a return:

The product must be unused, unopened, sealed, and in its original packaging.
Any protective film, tag, or seal must remain intact.
Proof of purchase, such as an order number or receipt, is required.
The item must be returned in a resellable condition unless it is faulty, damaged, incorrect, or not as described.

Opened or used perfumes cannot be returned for hygiene, safety, and product integrity reasons unless they are faulty, damaged, incorrect, or not as described.

Sale or clearance items may be returned if they meet our return eligibility requirements. This does not affect your statutory rights if the goods are faulty, damaged, incorrect, or not as described.

2. How to Request a Return

To request a return, please email us at:

support@mydailypick.com

Please include:

Your order number
Product name
Reason for the return
Photos of the item and packaging if the item is damaged, faulty, incorrect, or not as described

Our support team will review your request and respond within two business days.

If your return is approved, we will provide return instructions and a prepaid return label free of charge.

Please do not send items back without contacting us first, as items returned without prior approval may be refused.

3. Return Shipping Costs

For approved returns, My Daily Pick will provide a prepaid return label free of charge.

If the return is due to our error, including receiving a wrong, damaged, faulty, or incorrectly described item, we will cover the return shipping costs.

For change-of-mind returns, customers must use the return label provided by My Daily Pick after the return request has been approved.

We strongly recommend keeping proof of postage, as we cannot be held responsible for returned items that are lost or damaged in transit without proof of posting.

4. Refund Processing

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 10 business days.

Depending on your bank or payment provider, it may take an additional three to five business days for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@mydailypick.com

5. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.

Where possible, please contact us within seven calendar days of delivery and include:

Your order number
A description of the issue
Clear photos of the product and packaging

After reviewing the issue, we may offer a replacement, refund, or another suitable resolution depending on the circumstances.

This does not affect your statutory rights.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please return your eligible item and place a new order.

7. Order Cancellations

If you need to cancel an order, please contact us immediately at:

support@mydailypick.com

Orders can only be cancelled before they have been dispatched.

If your order has already been dispatched, you will need to follow our returns process after delivery.

8. Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

Opened or used perfumes
Items with broken or removed seals
Items not in their original packaging
Gift cards
Items damaged after delivery due to misuse or improper handling

This does not affect your statutory rights if the goods are faulty, damaged, incorrect, or not as described.

9. UK 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, UK customers may have the legal right to cancel an online order within 14 days of receiving their goods.

To exercise this right, please contact us at:

support@mydailypick.com

Returned items must be unused, unopened, sealed, and in their original packaging, except where your legal rights allow otherwise.

For approved cancellations and returns, My Daily Pick will provide a prepaid return label free of charge.

If you cancel your full order within the 14-day cooling-off period, any standard delivery charge paid at checkout may be refunded where required by law.

Any upgraded or express delivery costs may not be refunded beyond the standard delivery amount.